Refund policy

Refund & Return Policy

Please review our return policy carefully before purchasing.

SIZE SWAPS

Purchased the wrong size? We offer size swaps within 14 days of delivery, subject to availability.

To be eligible:

  • Items must be unworn (worn once to try is fine), unwashed and unused.

  • All original tags must remain attached.

  • Items must be returned in their original condition, free from marks, stains, odours, makeup, pet hair or other signs of wear.

  • Size swaps are subject to stock availability.

  • Customers are responsible for return postage and postage of the replacement item.

  • A maximum of one size swap per item is permitted.

If your requested size is unavailable, store credit may be offered instead.

Choosing an incorrect size, changing your mind, or preferring a different fit does not qualify for a refund.

Product measurements and sizing information are provided on our website. Please check these carefully before ordering.

RETURNS & REFUNDS

We do not offer refunds for:

  • Incorrect size selection

  • Change of mind

  • Preference regarding fit or styling

  • Items that have been worn, washed, damaged or altered after delivery

Where a garment is consistent with the measurements and description provided on our website, personal fit preference — including an item feeling too oversized, too fitted, too long or too short — is not considered a product fault.

Shipping charges are non-refundable for change-of-mind or sizing-related returns.

FAULTY OR INCORRECT ITEMS

If you believe you have received a faulty, damaged or incorrect item, please contact us as soon as possible with your order number and clear photos of the issue.

Once assessed, we will provide the appropriate resolution.

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.

RETURN CONDITIONS

All returns are inspected upon arrival.

We reserve the right to refuse a voluntary size swap or return where an item:

  • Shows signs of wear

  • Has been washed

  • Has been altered

  • Is stained or marked

  • Has noticeable odours

  • Is missing original tags

  • Is otherwise not in its original condition

Items returned without prior approval may not be accepted.

To request a size swap or return, please contact 9150 customer support with your order number and reason for return.