Shipping Policy

Please review our shipping policy before placing your order.

PROCESSING TIMES

Orders are typically processed within 5 business days, excluding weekends and public holidays.

Processing times may be longer during launches, Black Friday, Christmas and other high-volume periods.

Processing time does not include carrier transit time.

SHIPPING & DELIVERY

Available shipping options and rates are displayed at checkout.

Australia

• Standard Shipping: 3–7 business days

• Express Shipping: 1–3 business days

International

• Standard Tracked Shipping: 7–15 business days

• Express Shipping: 3–7 business days

Our free international shipping, where available, is sent using Standard Tracked Shipping.

Delivery timeframes are estimates only unless expressly stated otherwise.

Once dispatched, delivery is handled by the selected carrier. Delays caused by carriers, customs, weather, peak-season congestion or other circumstances outside our reasonable control may affect delivery times.

INTERNATIONAL ORDERS

United States

For orders shipped directly to the United States, applicable import duties and taxes covered under our shipping arrangement are paid by 9150 unless otherwise stated at checkout.

Other Countries

Orders to other countries may be subject to customs duties, taxes, import fees or brokerage charges.

Unless expressly stated otherwise at checkout, these charges are the customer's responsibility.

9150 does not control these charges and cannot guarantee whether additional fees will apply.

CHRISTMAS & PEAK-SEASON ORDERS

Customers ordering close to Christmas or other time-sensitive dates should allow additional time.

Any Christmas delivery cut-offs or estimates provided by 9150 are based on carrier guidance and are not guaranteed delivery dates unless expressly stated otherwise.

Orders placed after a recommended cut-off may arrive after Christmas.

TRACKING & DELIVERY

Tracking information will be provided once your order has been dispatched.

Customers are responsible for providing a complete and accurate shipping address.

9150 is not responsible for delays, failed delivery or additional costs caused by incorrect or incomplete customer-provided information.

LOST OR DELAYED PARCELS

Once dispatched, the carrier is responsible for transporting and delivering the shipment.

If a parcel appears lost or significantly delayed, 9150 may contact the carrier and assist with an investigation on the customer's behalf.

Carrier investigation timeframes are outside of our control.

PACKAGES MARKED AS DELIVERED

Where tracking confirms successful delivery to the address supplied at checkout, the shipment will generally be treated as delivered.

If a parcel marked as delivered cannot be located, customers should first check the delivery area, household members, neighbours, reception or building management and contact the carrier.

9150 may assist with a carrier enquiry, but we are not responsible for theft or loss occurring after confirmed delivery, except where otherwise required by law.

 

CUSTOMS, REFUSED & UNCLAIMED ORDERS

International shipments may be delayed by customs processing.

If an order is refused, left unclaimed or returned because the customer fails to collect it, provide required customs information or pay applicable charges, additional shipping or return costs may apply.

ORDER CHANGES & CANCELLATIONS

Orders cannot be modified or cancelled once they have entered processing or been prepared for dispatch.

We cannot guarantee address, product, colour or size changes after an order has been placed.

CONSUMER RIGHTS

Nothing in this policy excludes or limits any rights that cannot lawfully be excluded under the Australian Consumer Law or other applicable consumer protection laws.

For shipping enquiries, please contact 9150 customer support with your order number.